Mt. San Jacinto College

SYSTEM: Internet Service Disruption 5:00pm 05/16/14

May 16, 2014

UPDATE (05/17/2014 5:30am):

CENIC (MSJC’s Internet Service Provider) is reporting the the fiber optics have been repaired by the telephone company as of 05/17/2014 at 1:52am. MSJC continues to operate with internet services routed through the Menifee Valley Campus until a scheduled time can be determined to restore network routing through the San Jacinto Campus internet gateway.

UPDATE:

From CENIC (Our Internet Service Provider)

Subject: [CENIC #341703] Mt. San Jacinto CCD OUTAGE Ongoing

Summary of ONGOING outage:

START: 16:58 PDT, Fri 5/16
END:   ONGOING
SCOPE: Mt. San Jacinto CCD 1GE circuit to Riverside is down.

LOSS OF CONNECTIVITY FOR:
  Mt. San Jacinto CCD

COMMENTS:
Telco has reported there is damaged fiber between Sycamore
Canyon and the 60 Freeway due to local fires. They are
currently waiting on approval from Cal Fire to enter the
area to perform repairs, and still do not have an ETR.
Additional updates will be provided as they become available.

From May 16, 2014 @ 6:16 PM:

The San Jacinto Campus internet connection has been re-routed through the Menifee Valley Campus. As of now, all online services are available.

From CENIC (Our Internet Service Provider)

Subject: [CENIC #341703] Mt. San Jacinto CCD OUTAGE Initial
Summary of INITIAL outage:
START: 16:58 PDT, Fri 5/16
END: ONGOING
SCOPE: Mt. San Jacinto CCD 1GE circuit to Riverside is down.
LOSS OF CONNECTIVITY FOR:
Mt. San Jacinto CCD
COMMENTS:
Mt. San Jacinto CCD 1GE circuit to Riverside is down.
CENIC Engineers are currently investigating. More
updates will be sent once we have more information.

From May 16, 2014 @ 17:21:

The San Jacinto campus ‘s internet connection is currently down. The districts ISP is currently investigating the cause of the issue and working to restore services. The issue began at 5:00pm 05/16/14.

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